Covid-19 information for PAGB Members


Last updated 25 August 2020

In line with Government advice, PAGB has taken steps to make our workplace COVID-19 secure, which will enable us to implement a phased return from the start of September. Our top priority is the health and wellbeing of staff and members and we will monitor the situation on a regular basis.

From 1 September 2020, PAGB’s central London office will be open for PAGB staff only. PAGB team members will attend the office in two bubbles, each working two days a week in the office and the rest of the time at home.

All member services will stay online

We know that our members will be adapting their own working policies at different times; we will continue to provide our services in a flexible way to ensure all members can continue to engage with PAGB wherever they are.

Accessing member services

Working groups and meetings

Room bookings


Member communications

Thank you

Thank you to all members for adapting to the new ways of working and for your ongoing engagement with PAGB. Our aim is to continue to provide practical support, advice and excellent member service throughout this difficult time. We recognise that this is not ‘business as usual’ for anyone, but we are doing all we can to support our members and staff now, and as we all adapt to the new reality. Please let us know if there is anything that PAGB can do to support you at this time.

Next steps

We will review our actions as further guidance is issued, prioritising the safety and wellbeing of our staff and members. We will continue to update members on PAGB’s Covid-19 activity via this webpage and in our newsletters. Please check back for updates.

For more information about PAGB’s Covid-19 measures contact PAGB Chief Executive Officer, Michelle Riddalls

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PAGB is actively representing the industry on Covid-19 issues

PAGB is in regular meetings with the life sciences sector, MHRA and Government to ensure that the voice of the consumer healthcare industry is represented and its contribution to the response to the pandemic is recognised.

Details of this work are shared with PAGB regulatory contacts in member companies and with members of PAGB working groups.

Working groups such as the Regulatory Affairs Group, Medical Devices Regulatory Group and various sub-groups are actively feeding-in to these discussions via meetings and through urgent response email communication with PAGB’s regulatory team.

To find out more contact

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Covid-19 news and updates for members

Visit PAGB’s member-only Covid-19 blog and subscribe to our daily briefing email to make sure you’re always up-to-date.

With so much new information coming from regulators and government departments on a daily basis it can be hard to stay on top of it all. Our blog and email briefing bring it all together in one place for PAGB members.

Contacting PAGB

You can continue to contact us as normal during office hours via e-mail or phone – calls will be diverted to individuals. A full list of telephone numbers and email addresses is available in the members’ area of the PAGB website. (log-in or register here).

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Please continue to use our group email addresses where appropriate: for copy submissions for regulatory enquiries relating to OTC Medicines and medical devices for regulatory enquiries relating to food supplements products for media issues for membership enquiries for all other queries