Covid-19 information for PAGB Members


In line with Government advice, as set out in the Prime Minister’s statement on coronavirus on 16 March, and the principles within the COVID-19 recovery strategy published on 11 May 2020, PAGB is taking ongoing action to protect the health and wellbeing of its staff and members.

PAGB colleagues will continue to provide copy clearance, advertising and regulatory advice, media issues management and more for our members, working remotely and using online meeting tools such as Webex and Microsoft Teams. We will continue to keep you updated on issues of importance to the consumer healthcare industry in our regular newsletters and our working groups will continue to meet, in a virtual space rather than face to face.

What has changed?

PAGB has put in place the following measures:

Our aim is to continue to provide practical support, advice and excellent member service throughout this difficult time. We recognise that this is not ‘business as normal’ for anyone, but we are doing all we can to support our members and staff now, and as we all adapt to the new reality.

We will review our actions as guidance is issued, prioritising the safety of our staff and members.

We know that many of our members have implemented their own policies which may impact on your own availability. Please let us know if your policies change and if there is anything that PAGB can do to support you at this time.

We will continue to update members on PAGB’s Covid-19 activity via this webpage, and in our newsletters. Please check back for updates.

For more information about PAGB’s Covid-19 measures contact PAGB Chief Executive (incoming), Michelle Riddalls

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PAGB is actively representing the industry on Covid-19 issues

PAGB is in regular meetings with the life sciences sector, MHRA and Government to ensure that the voice of the consumer healthcare industry is represented and its contribution to the response to the pandemic is recognised.

Details of this work are shared with PAGB regulatory contacts in member companies and with members of PAGB working groups.

Working groups such as the Regulatory Affairs Group, Medical Devices Regulatory Group and various sub-groups are actively feeding-in to these discussions via meetings and through urgent response email communication with PAGB’s regulatory team.

To find out more contact

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Covid-19 news and updates for members

Visit PAGB’s member-only Covid-19 blog and subscribe to our daily briefing email to make sure you’re always up-to-date.

With so much new information coming from regulators and government departments on a daily basis it can be hard to stay on top of it all. Our blog and email briefing bring it all together in one place for PAGB members.

Contacting PAGB

You can continue to contact us as normal during office hours via e-mail or phone – calls will be diverted to individuals. A full list of telephone numbers and email addresses is available in the members’ area of the PAGB website. (log-in or register here).

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Please continue to use our group email addresses where appropriate: for copy submissions for regulatory enquiries relating to OTC Medicines and medical devices for regulatory enquiries relating to food supplements products for media issues for membership enquiries for all other queries