Privacy Policy


The Proprietary Association of Great Britain (“us”, “we”, “our”, “PAGB”), is a non-profit company registered in England and Wales with company number 00375216 and registered address 2nd Floor, New Penderel House, 283-288 High Holborn, London, WC1V 7HP.

PAGB is the UK trade association which represents manufacturers of branded over-the-counter medicines, self care medical devices and food supplements. Our webpage can be found here: (the “Website”).

We are committed to protecting your privacy and will only use the information that we collect about you lawfully. This policy is intended to give you an understanding of how and why we use the information you provide to us both online and otherwise.

Please read this policy carefully to understand how we will collect, use and store your data. We may update this policy from time to time without notice to you, so please check it regularly.

2.What information do we collect about you?

We collect personal data about you for a number of reasons, including communicating with you, responding to requests for information, facilitating our events and training and also to administer our membership. We also collect information about the use of our website using cookies (see the Cookie Policy).

The personal data we collect can include:

  1. your full name;
  2. job title;
  3. postal address;
  4. telephone number(s);
  5. email address;
  6. records of your correspondence with us;
  7. record of event/training attendance;
  8. information you may enter onto the Website; and
  9. information you share with us.

We will never collect sensitive personal data without your explicit consent.

We may use some of your personal information acquired via Google Analytics to analyse our digital performance, for example to see how our Website can be improved to help us better achieve our purposes. For more information about how we use your personal information in relation to Google Analytics, please view our cookie policy:

3. How will we use the information about you?

We will process your data for the following reasons:

  1. to administer your organisation’s membership, and provide the member’s section of the Website;
  2. deliver services, newsletters, literature and/or other materials and information you have requested from us;
  3. circulate information and/or requests for information regarding legislative and policy developments;
  4. facilitate events and training which you attend;
  5. payment processing;
  6. unless you tell us otherwise, we will send you information that we think you may be interested in, including updates on PAGB’s work, policy announcements, upcoming events and training;
  7. for our own internal administrative purposes and to keep a record of your relationship with us;
  8. to manage your communication preferences;
  9. to conduct research, for example, via surveys about your opinion of current services offered by PAGB or of potential new services which may be offered;
  10. to carry out research to find out more information about our members’ backgrounds and interests; and
  11. to comply with applicable laws and regulations, and requests from statutory agencies.

The legal basis that we rely on for processing your data is either where:

  1. you have provided your consent to us using your data in a certain way;
  2. it is necessary so that we can comply with a legal obligation to which we are subject;
  3. it is necessary so that we can perform our obligations under a contract with you; or
  4. there is a legitimate interest in us doing so.

“Legitimate interests” means the interests of PAGB in running the organisation and the promotion of our objects, for example, in order to administer membership, run events and administer the organisation. It can also apply to processing that is in your interests, for example in cases where you have requested information or certain goods or services from us.

When we process your personal information for our legitimate interests, we make sure to consider and balance any potential impact on you (both positive and negative), and your rights under data protection laws. We will not use your Personal Data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

4. Will we share this information with others?

We do not share, sell or rent your information to third parties for marketing purposes. We will not otherwise disclose your personal information unless required to do so by a regulatory agency or law.

We may allow our staff, consultants and/or external providers acting on our behalf to access and use your information for the purposes for which you have provided to us (e.g. to deliver mailings, to analyse data and to process payments). We only provide them with the information they need to deliver the relevant service, and we make sure your information is treated with the same level of care as if we were handling it directly.

5. How do we protect the security of personal data?

We aim to ensure that there are appropriate physical, technical and managerial controls in place to protect your personal details.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

We encourage you to review the privacy statements of websites you choose to link to from the Website so that you can understand how those sites collect, use and share your information. PAGB is not responsible for the privacy statements or other content on sites outside of the Website.

The information we collect from you may be transferred to and processed and/or stored at a destination outside the European Economic Area (“EEA”). If we send your personal data outside the EEA we will take reasonable steps to ensure that the recipient implements appropriate measures to protect your information.

6. How long do we keep your data for?

We will keep your personal data for no longer than is necessary for the purposes for which it is processed.

If you request to receive no further marketing contact from us, we will keep some basic information about you on our suppression list in order to avoid sending you unwanted materials in the future.

7. What if you have questions or need to make corrections to your information?

You have the right to request details of the information that we hold about you. If you would like to do so please contact us using the details below.

We also want to make sure that your personal information is accurate and up to date. Please let us know if your details change. We may also use publicly available sources to keep your records up to date (e.g. checking against websites). You may also ask us to correct or remove information you think is inaccurate.

You can also opt-out of receiving all or some of our marketing communications or request that we stop processing data about you for certain purposes, or request that we delete your data at any time by contacting us using the details below.

If you are unhappy with the way in which we have handled your personal data please contact us using the details below. You are also entitled to make a complaint to the Information Commissioner’s Office:

8. Changes to this Policy

We may update this policy from time to time without notice to you, so please check it regularly. The privacy policy was last updated on 21 December 2018.

9. How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:

Post: 2nd Floor, New Penderel House, 283-288 High Holborn, London, WC1V 7HP.